To ensure fair access and proper preparation for all participants, the following policy applies to all course registrations.

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Refunds

• Full Refund Eligibility:
  A full refund may be requested up to and including the Friday prior to the scheduled course date.

• No Refunds After Pre-Course Materials Are Issued:
  Pre-course enrollment emails (including access to training files, links, and materials) are sent on the Friday before the course.
  Once these emails have been sent, refunds will not be issued, as participants have been granted access to course materials and preparation resources.

 

Transfers & Date Changes

• After pre-course emails have been sent, participants may:

  • Request a transfer to a future course date, or

  • Transfer their registration to another person, provided the request is made before the course begins.

• Transfers are subject to availability and must be requested in writing.

 

Non-Attendance

• No-shows (failure to attend without prior notice) are not eligible for a refund, transfer, or rescheduling under any circumstances.

 

General

• All refund, transfer, or change requests must be submitted in writing.

• This policy applies regardless of reason for non-attendance, including scheduling conflicts or technical issues outside the instructor’s control.